Booking Terms & Conditions
Thank you for choosing to book with SunVelo Limited. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
The price of group cycling and accommodation booking includes half board accommodation (breakfast and dinner) and availability of a cycling based activity on each full day of your stay. SunVelo reserve the right to change bike activities based on weather and road conditions and individual abilities of the rider.
Acceptance of Children
We welcome children to attend SunVelo holidays with their parents. The minimum age to join a group riding activity is 16 years of age.
Telephone reservations can be made by calling the SunVelo office on 01432 860609 but confirmation of your booking will not be made until a booking form is completed and full payment is received at least 30 days prior to your arrival. Exceptions can be made on an individual basis as agreed in writing with an individual representing themselves or a group with SunVelo.
Cancellation and Insurance
Subject to availability, we will always offer you the opportunity to change booking dates and locations without administration fees should you not be able to travel on your initial dates booked. New dates may have a different price compared to your original booking.
By making your booking, our agreement is a legal contract and 10% of your total booking price will be non-refundable if you cancel more than 31 days prior to departure . If you cancel your booking 14 days to 30 days prior to your arrival 50% of your total booking price will be non-refundable. If you cancel a booking within 14 days of your arrival, you are liable to pay for the booking in full and you should defer to the terms and conditions of your holiday insurance to seek reimbursement. We recommend your holiday insurance includes cancellation coverage.
It is a condition of your booking that you have travel insurance that covers road cycling related activity and that these documents with emergency telephone numbers are made available to SunVelo staff on arrival at your holiday.
SunVelo does not accept responsibility for loss, damage or injury whilst using road transportation to or from cycling activities. This includes any delay due to mechanical breakdown or traffic related incidents. SunVelo will do its best to provide alternative travel arrangements should such incidents arise.
Non-availability of Accommodation
We will only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We will however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we will refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Your accommodation will be available to you from 14.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.
Please vacate your room by 11:00 on the day of departure.